The hospitality industry involves providing services to customers (guests) that meet their needs. Hotel operations focus on welcoming guests and providing them with clean rooms, professional service, and access to amenities such as pools, billiards, restaurants, and more.
Hotels are categorized by class - from five-star luxury to more budget-friendly options like hostels.
In this section, you will find answers to questions about the structure of hotel operations, day-to-day business processes, specialized articles and research, and expert advice to help you grow your business and increase your profits.
The front office - commonly known as the front desk - is also referred to as guest services or front desk. It's responsible for a guest's first impression and coordinates with all departments to share information about guest arrivals and departures.
This is one of the most important hotel departments, responsible for maintaining the cleanliness of rooms and public areas. The hotel's image and guest reviews directly depend on how well this department performs its duties.
The main objective of the Engineering Department is to maintain the hotel's mechanical and electrical systems and to provide safety measures for emergencies such as fires. The department also develops and implements resource conservation strategies to reduce consumption of gas, water and electricity without compromising service quality.
