A housekeeper (also known as a room attendant) is junior service staff who belongs to the housekeeping department of a hotel. They report directly to senior managers responsible for cleaning on the floor and in rooms. A housekeeper's work includes all types of cleaning, including daily room cleaning.
The job description is created for all hotel employees and must be followed. It describes work instructions, tasks, and functions of a housekeeper in a hotel, briefly summarizing the duties.
Note that the duties of a housekeeper in a 4-star hotel differ little from those in lower-rated establishments. Therefore, the housekeeper job description can be duplicated, modified, and used by managers of any hotel type.
The duties of a housekeeper in a hotel are related to cleaning rooms and servicing accommodations. The workload involves a specific number of rooms that need to be cleaned.
The main task of a housekeeper is to perform work quickly and with high quality. A standardized workflow is often used, allowing for easy verification of work accuracy.
There are specific behavioral standards for housekeepers in hotels, and their appearance must comply with the dress code.
The employee in this department constantly checks the room for unauthorized persons and safeguards it.
Employees become familiar with housekeeper duties when hired and sign off on them. The housekeeper work instructions are provided in duplicate upon hiring. This way, they always have a list of work instructions and duties at hand, allowing them to track what and how they should do throughout the day before reporting on completed work, preventing emergencies.
Duties may be expanded and depend on the establishment's status. In some hotels, housekeeping staff monitor everything that happens in the room from the moment guests check in, reporting violations of hotel rules to the floor supervisor or upper management.
The duties of junior room service staff in a hotel must be documented. The housekeeper work instructions are approved by management, stamped, and signed by staff to confirm they are familiar with the list of work instructions. Violations of the instructions are penalized with fines and dismissals if violations are numerous or serious.