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Senior Housekeeper Duties in Hotels
What Are the Responsibilities of a Floor Supervisor?
Senior Housekeeper Duties in Hotels - CELLYPSO

The housekeeping department system in a hotel involves a large staff, with senior housekeepers — also known as floor supervisors or floor managers — playing a central role. Such a leader may oversee several teams of cleaning staff and is supported by assistants in their section.

Floor supervisors are assigned to specific areas of the room division and bear responsibility for the quality of work performed by employees under their supervision.

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What Are the Duties of a Senior Housekeeper in Hotels?

Senior housekeeper duties include regular inspections, reporting on completed cleaning tasks, and managing staff under their supervision. Additionally, floor supervisors have the authority to propose personnel initiatives regarding their subordinates to management.

Housekeepers are responsible for cleaning rooms and maintaining cleanliness in other areas. The overall impression that hotel guests receive depends on this group of staff. When work is performed with quality and diligence, guests will be happy to return again and again. Word-of-mouth will bring more customers, and hotel owners will see healthy profits. Senior housekeepers ensure compliance with Standard Operating Procedures (SOPs).

Furthermore, senior housekeeper responsibilities include oversight of tasks performed by housekeeping assistants and control of work within individual sections.

Floor Supervisor Job Description

The job description for a senior housekeeper includes:

  1. General provisions for appointment to the position
  2. Regulations and other documents the senior housekeeper must know
  3. Job duties
  4. Rights
  5. Responsibilities
Functions of the Senior Housekeeper in Hotels - CELLYPSO

Functions of the Senior Housekeeper in Hotels

The functions of a senior housekeeper can be divided into three groups:

  1. Procurement and distribution of supplies and cleaning products:

    • Daily check of staff readiness for work and distribution of tasks among housekeepers.
    • Inspection of assigned areas. This may be an entire floor or individual sections.
    • Verification of housekeeping supplies availability.
    • Ordering and checking technical maintenance within the area of responsibility.

  2. Planning and organizing the work of assigned staff:

    • Conducting training sessions for staff to improve work efficiency, as well as performance evaluations based on acquired skills.
    • Constant supervision of subordinates in performing their duties, including laundry room staff.
    • Checking rooms for cleanliness and readiness for guests, as well as common areas used by hotel guests.
    • Morning and evening meetings with staff to discuss work matters.
    • Maintaining cleanliness and order at their own workstation.
    • Inspection of each room prepared by housekeepers for guest arrival and verification of compliance with established hospitality industry standards (cleaning level, appearance, functionality).
    • Receiving and reviewing complaints and suggestions from hotel guests, answering questions.
    • Checking security systems on the assigned floor.
    • Constant communication with security services to ensure safe stays for hotel guests on floors assigned to the senior housekeeper.
    • Checking all housekeeping carts for completeness of necessary cleaning supplies, equipment, and linens as required by hospitality industry standards.
    • Issuing receipts for additional services requested by hotel guests.

  3. Control and reporting:

    • Coordination with the housekeeping office regarding guest check-in and check-out data.
    • Preparation of occupancy lists for the front office.
    • Identification of violations and deviations from work plans.

Of all the points listed above, the main senior housekeeper duty in a hotel is maintaining consistently high service standards for guests.

Frequently Asked Questions About Senior Housekeeper Duties

What is the difference between a senior housekeeper and a regular housekeeper?

  • A senior housekeeper (floor supervisor) is a supervisory position. They are responsible for coordinating the housekeeping team, inspecting cleaning quality, distributing tasks, training staff, and liaising with other hotel departments.

What are the main duties of a senior housekeeper?

  • Main duties include: checking staff readiness, distributing tasks, quality control inspections, room inspections before check-in, conducting briefings, handling guest complaints, preparing reports, and coordinating with the front office.

How many people does a senior housekeeper typically supervise?

  • Depending on hotel size, a senior housekeeper may lead a team of 5 to 15 housekeepers. In larger hotels, each senior housekeeper is assigned a specific section or floor.

What qualifications are needed to become a senior housekeeper?

  • Typically, 2-3 years of housekeeping experience is required, along with knowledge of cleaning standards and hotel service. Hospitality education and people management skills are valued.

How does a senior housekeeper check cleaning quality?

  • Senior housekeepers conduct spot checks of rooms after cleaning using hotel standard checklists. They verify cleanliness, amenity supplies, furniture condition, and overall room appearance before approving for guest check-in.