Hotel Cleaning Schedule

Factors Affecting the Schedule

There are many factors that influence the room cleaning schedule in hotels. First and foremost are hotel occupancy and the average number of check-outs/check-ins per day.

Daily planning depends on:

• Room category and size — standard, suite, two-room apartments, rooms with kitchen or balcony require different service approaches.
• Cleaning type — routine, interim, or checkout cleaning.
• Guest type — business travelers, families with children, tour groups.
• Unique accommodation features — glass surfaces, textiles, carpets, panoramic windows, non-standard furniture, VIP standards.

All these parameters are considered when creating an individual plan and hotel cleaning schedule.

Cleaning Types and Their Impact on the Schedule

Depending on room status and guest stay duration, different cleaning types are applied. This directly affects time and resource distribution in the schedule.

• Routine cleaning — regular daily cleaning during guest stay: making the bed, removing trash, replenishing supplies.
• Interim cleaning — performed on request or during brief absence. Usually includes light wet cleaning, towel replacement, ventilation.
• Checkout cleaning — complete room restoration: changing all textiles, thorough disinfection, cleaning hard-to-reach areas.

Each type requires different levels of attention and time. Therefore, it's important to consider not only room count but also the specifics of planned cleanings when distributing tasks among staff.

Section Approach

After determining cleaning type and room specifics, the next step is distributing responsibility zones among staff. Hotels use the section approach for this.

Each floor or part of it is divided into sections, with housekeepers assigned to each. This approach simplifies control, increases quality stability, and allows staff to better orient themselves in their zone.

When forming sections, logistics (e.g., proximity to utility rooms and elevators), room type, and occupancy density are considered.

Example: A floor with 30 rooms can be divided into three sections — by the elevator, central, and far. Each contains 10-12 rooms of different categories. The housekeeper assigned to a section knows the specifics of their rooms, regular guests' preferences, and technical cleaning features.

Number of Housekeepers in a Hotel

Determining the exact number of housekeepers is not a simple task. It's wrong to assume you can simply divide the number of rooms by a "norm." This approach can lead to staff overload or inefficient expenses.

Actual staffing needs depend on many factors:

• Room type: Standard, luxury, apartment — differ in size, furnishing, and amenities.
• Guest type: Business trip, tourist, families with children, guests with pets — leave different levels of mess.
• Cleaning type: Routine, interim, or checkout — require different time investments.
• Hotel occupancy: High in season, low in off-season, with corresponding staff adjustment.

On average, one housekeeper cleans 12 to 14 rooms per shift. Here, 12-13 rooms is a realistic standard for quality work. Exceeding this inevitably affects cleaning thoroughness.

• In resort hotels with many mirrors, polished surfaces, and guests who leave rooms late, the norm may drop to 10-12 rooms.
• In city business hotels with standard rooms and early checkouts, 14 rooms per day are achievable, but no more without quality loss.
• Important: The popular myth of "20-25 rooms per shift" is either an outdated approach or a path to staff burnout and declining standards. More details in the article about room cleaning times.

The key to success is not making staff work more, but setting up processes smarter.

For load calculation, the points system and productivity factor is increasingly used, accounting for cleaning type, room type, and even guest behavior.

Swing Team — Reserve Team

In a hotel operating daily without breaks, there's always a need for staff substitution: vacations, sick days, flexible days off. The Swing Team is formed exactly for this purpose — a team of universal housekeepers not assigned to any specific section.

First, main teams are created, for example:

• Team 1 — responsible for 1st and 2nd floors
• Team 2 — works on 3rd and 4th floors
• Laundry Team — handles laundry

Each team works 5 days per week. The remaining 2 days are covered by the Swing Team:

• Substitutes staff on weekends and during absences
• Responds to unplanned requests (e.g., urgent cleaning after a banquet)
• Can work in any section, including laundry or VIP areas

Usually 2 swing teams are formed, each covering 2 days per week on rotation.

Having a reserve team:

• Ensures stability even with staff shortages
• Increases planning flexibility
• Allows compliance with the 40-hour work week
• Reduces the load on the main team

Example of a Rotation Schedule with Swing Team

Below is an example of a weekly schedule for four main teams and two reserve teams:

Room Cleaning Schedule Example

Having a well-thought-out and structured hotel cleaning schedule is the foundation of effective housekeeping work. Such a schedule allows for smart load distribution and ensures uninterrupted service.

A typical room cleaning schedule is created daily and includes:

• List of rooms assigned to each housekeeper
• Cleaning type: interim, routine, checkout
• Room specifics: VIP, DND (Do Not Disturb), long-stay, suite, etc.
• Additional notes: time priority, special guest requests

Schedule example for one housekeeper:

Schedule format depends on hotel size and digitalization level:

• Paper schedule — familiar solution for small properties. Requires manual checking and coordination but is easily adaptable.
• Digital schedule — created automatically, updated in real time. Allows flexible response to changes and progress tracking.

Modern solutions like CELLYPSO Housekeeping allow not only automation of planning but also tracking of completed tasks and productivity analysis in real time.

Retention Periods for Schedules and Logs

After cleaning is completed, schedules and housekeeping logs continue to play an important role — they document the service provided and may be needed both internally and by external auditors.

The retention period for hotel cleaning schedules is determined by internal regulations and often amounts to 1 to 3 years.

Documents may be needed in the following situations:

• Handling guest complaints
• Health authority inspections
• Internal quality audits
• Insurance or legal disputes

Storage format:

• Paper logs — require physical archives, can be lost or damaged.
• Electronic forms — reliable, easily searchable, don't get lost, and ensure transparency. Supported by the CELLYPSO Housekeeping system.

Digitalization: How Technology Helps Manage Housekeeping

The era of paper schedules and manual communications is gradually coming to an end. Today, the housekeeper schedule can be fully digitalized — from scheduling to photo documentation of results and efficiency analytics.

Main Problems of Manual Management

• Paper schedules get lost, contain errors, or become outdated at the moment of creation
• Lack of transparency: can't say exactly who cleaned where and when
• Difficulties changing tasks during the day: new check-ins, stay extensions, DND, etc.

Benefits of a Digital System

• Schedules are created automatically — considering occupancy, DND, and points system
• Any changes (emergencies, substitutions, urgent tasks) are entered in real time
• Housekeepers can attach before/after photos — this documents quality
• Reports, analytics, and productivity factor tracking help manage efficiently

Integration with CELLYPSO Housekeeping

The modern digital platform CELLYPSO Housekeeping allows you to:

• Plan tasks by points, sections, and cleaning types
• Send tasks via mobile app directly to staff
• Keep a digital cleaning log with photos and comments
• Monitor task completion and analyze entire service efficiency

The result — clear task distribution, minimal disruptions, objective quality control, and time freed for what really matters — guest comfort.

Conclusion

The hotel cleaning schedule is not just a daily plan. It's a management tool reflecting process maturity, service level, and guest care.

Modern hotels implementing the section approach, points system, productivity factor, and swing teams achieve stability, flexibility, and high quality even at full occupancy.

The key to success is not perfect theory but practical balance: between standards and reality, between control and trust, between manual labor and digital tools. That's why more and more hotels choose platforms like CELLYPSO Housekeeping to reach a new level of efficiency.